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Rates, Inventory, and Service:
The rates provided are net and denoted in GBP, EUR, and CHF. They are based on prevailing currency exchange rates, with the reservation of the right to re-quote in the event of significant currency fluctuations. Land itineraries, conditions, and prices are agreed upon and fixed by separately signed quotations. All quoted prices are net, non-commissionable, inclusive of government taxes and VAT at the time of preparation (unless specified otherwise). Any alterations in government taxes or VAT will be communicated to the client, with applicable surcharges as required, which may take immediate effect.
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How to Book:
All bookings and confirmations must be made in writing via email.
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Terms of Payment (Unless Otherwise Agreed):
– A minimum of 20% deposit is required at the time of confirmation.
– The deposit is refundable if the group is cancelled more than 30 days prior to arrival.
– For bookings made within 10 days of arrival, full payment is required.
– All charges related to payments are the responsibility of the client.
– The full balance must be settled 30 days before arrival.
– Failure to meet the balance payment deadline may result in the cancellation of related reservations, with applicable cancellation charges as detailed below.
– Once the booking is processed, no amendments are permitted. Any charges incurred as a result will be your responsibility.
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Cancellation Policy (Unless Otherwise Agreed):
– 30 days or more: No cancellation charges apply.
– Cancellations made after this period: 100% cancellation charge.
– Individual reservations cancelled less than 72 hours prior to arrival: 100% cancellation charge.
– We reserve the right to revise or cancel your booked tour without prior notice due to circumstances beyond our control. In such cases, we will offer alternative tour dates or options to travel as an individual. If these alternatives are not suitable, a refund, minus incurred costs, will be provided.
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Alteration or Cancellation by the Client:
– All cancellations/reductions in numbers should be confirmed in writing by the client via email.
– Alterations or cancellations must be communicated during business hours (Monday to Friday, 10:00 to 17:00). Any notifications outside of these hours will be deemed made on the next working day.
– We will attempt to accommodate alterations or cancellations, subject to the applicable cancellation fees.
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Refunds:
– Refunds will be processed via the Original Mode of Payment. Transaction processing charges incurred at the time of payment will not be refunded.
– No refunds are applicable for unused or partially used services during the tour.
– If a client misses any provided meal, including breakfast, no claims can be made for reimbursement.
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Our extent of services:
– We act solely as travel organizers and select services on your behalf. We do not own or operate airlines, hotels, or other service providers. You are responsible for adhering to their respective terms and conditions, and liable for any damage caused.
– In certain locations, packed meals may be provided due to operational reasons.
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COVID Policy:
We acknowledge the dynamic nature of travel arrangements amidst the continuously evolving global travel landscape. Our company remains committed to utilizing our strong supplier relationships to provide our clients with the utmost flexibility in their travel arrangements.
– Booking cancellations due to official government travel advisories, in either the source market or destination, are exempt from cancellation charges.
– This policy does not extend to cancellations initiated by the traveler while travel remains legally possible.
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Supplier Availability:
Accommodation and activities are subject to availability, with no guarantee that all service providers can accommodate business on any given date. The order of visits may vary for operational reasons, and the itinerary may be adjusted to accommodate availability.
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Hotels:
– Hotel classifications reflect overall quality, considering accommodation standards, facilities, and services. Ratings may vary by destination and align as closely as possible with international standards.
– Many hotels in Europe do not have air conditioning or fans. Rooms accommodating three persons are recommended for comfort, though they may not be larger than twin rooms.
– Additionally, tap water in Europe and the United Kingdom is safe for drinking. Hotels often charge for minibar items, including bottled water.
– Cold breakfast is commonly provided by most hotels.
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Hostels:
Youth hostels may impose additional charges for empty beds per night. A deposit may be requested by hostel management upon arrival. Bed linen will be provided, but bath towels are not included.
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Coaches:
– Coaches may operate for a maximum of 12 hours per day between 08:00 and 21:00. Driver meals and accommodation are provided but not tips. Due to European regulations, driver changes may occur during lengthy tours, depending on the itinerary and duration.
– While we strive to provide air-conditioned or air-cooled coaches, extreme weather conditions may affect their effectiveness, and we are not liable for any malfunctions or defects.
– Some coaches may have WC facilities, available for use under extreme conditions only.
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EUC Driving Regulation/Law for Drivers:
Please note EC regulations for Long Distance Coach Drivers (EU regulations no. 561/2006 – 1073/2009):
– The price was calculated based on the described trips/itineraries. Any changes may necessitate a review of the price.
– Sightseeing/orientation tours may be revised or changed if road conditions prevent adherence to LDC regulations. The Tour Leader must manage driving hours.
– Drivers cannot exceed 11 hours on duty with the group.
– Duty time with the group may be reduced if the coach parking location differs from the group’s hotel.
– A driver is not permitted to drive for more than 9 hours in one day.
– A driver must have 11 consecutive hours of rest in one day.
– A minimum rest time of 45 minutes is required for every 4.5 hours of wheel time.
– A driver can drive a maximum of 12 consecutive days, after which 2 days of rest are mandatory.
– Coaches/mini-vans are prohibited from entering ZTLs, restricted areas, or any walking streets. Separate taxis/vehicles need to be arranged at the client’s expense for specific centrally located hotels.
– Daily driving hours are limited to 9 hours per day.
– Coach toilets are not for passenger use, although comfort stops will be provided at regular intervals.
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Room Occupancy:
A twin room may feature two permanent beds or a double bed with an additional rollaway bed or sofa bed. Triple or quad occupancy is based on a double/twin room, sometimes with additional rollaway or sofa beds for the third and fourth persons.
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Child Policy:
Unless specified otherwise, child rates apply to one child (0-11 years old) sharing a room with two full-paying adults. Different pricing applies to family rooms accommodating 2 adults and 2 children, subject to availability.
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Special Requests:
– Specific requests such as interconnecting or adjoining rooms should be communicated as early as possible. While we will forward the request to the hotel, availability cannot be guaranteed and remains subject to confirmation upon check-in.
– Hotels in Europe and United Kingdom typically do not offer free porterage services. If you require porter assistance, please arrange and pay at the bell desk. Porterage rates vary by hotel.
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Check-in and Check-out Times:
Check-in/out times vary by hotel. Clients should confirm exact times with us. Typically, rooms are available from mid-afternoon (1-4 pm), and check-out is required by mid-morning (10 am-12 noon).
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Responsibility:
– Clients are responsible for ensuring passengers arrive on time for all arrangements. As per European safety and driving laws, all passengers, including the tour leader, must be seated with safety belts fastened while the vehicle/coach is in motion. Failure to comply will be at the passenger’s own risk.
– Any damages incurred to hotel rooms, coaches, or visited places during your stay will be your responsibility.
– Please ensure that passenger names on the booking form/rooming list precisely match those on their passports. Holidays Carnival assumes no liability for name change fees resulting from incorrect names or ages entered at the time of booking.
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Complaints:
– Any complaints or issues must be reported immediately to us at +44 170 830 0210 or the emergency numbers provided on the vouchers. We will endeavor to rectify the problem promptly.
– Failure to follow the specified procedure may affect eligibility for compensation, as we will have been deprived of the opportunity to address the issue.
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Data Protection:
We adhere to the provisions of the General Data Protection Regulation (EU) 2016/679 (GDPR) when processing data. We require contact details of authorized users to fulfill our contract with the client. Additionally, the disclosure of personal data about passengers may be necessary for the delivery of travel services. Personal data processing adheres to GDPR principles, ensuring lawfulness, transparency, and security.
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Liability:
– We strive to provide accurate and current information. Clients are encouraged to verify prices and details with us prior to booking.
– We act solely as agents for the companies and services represented, thus we assume no liability for accidents, damages, baggage losses, or delays due to various factors such as weather, strikes, acts of God, government actions, wars, criminal activities by third parties, civil disturbances, equipment malfunctions, or the default of any company involved in the tour packages.
– If necessary for passenger comfort or safety, or at our discretion, itinerary alterations may occur without penalty or liability. Additional expenses resulting from such changes are the responsibility of the passengers.
– We disclaim all responsibility or liability for any loss, damage, injury, or expense to property or person during the tour package or otherwise. We cannot be held responsible for losses or incidental expenses arising from schedule changes, illness, weather, strikes, terrorism, war, quarantine, or other causes, which will be borne by the passengers.
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Dispute:
– These terms are governed by the law and jurisdiction of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England.
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Should you require any further clarification on these terms and conditions, please do not hesitate to contact us. We appreciate your cooperation and look forward to providing you with exceptional service.
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